Refund and Payment Policy

Last updated: 20 July 2026

Business: Brocklesby AI Ltd

Contact: max@brocklesby.ai

1. No upfront setup cost

Brocklesby does not charge an upfront setup fee for automation projects. The agreed system is built and tested before monthly billing begins.

2. When billing starts

Monthly billing starts only once the agreed automation has been built, tested and accepted as useful for the scoped workflow.

If an agreed system is not accepted as useful, monthly billing does not begin for that system.

3. Pricing

Common starting systems are often priced around £4 to £30 per day. Larger systems, multiple automations, higher volume workflows, deeper integrations or ongoing optimisation can cost more.

Pricing depends on complexity, tools involved, support level, volume and the value of the workflow being maintained.

Time saved and cost-per-hour figures shown alongside pricing are typical, illustrative examples, not a guaranteed outcome for any individual client. See the Terms of Service for full detail.

4. Payment methods

Recurring monthly payments are collected by Direct Debit. This suits a fixed monthly B2B service and gives one predictable payment on the same date each month.

The exact payment method and billing cycle should be confirmed before monthly billing begins.

5. Subscription terms

Subscription terms depend on the agreed package. The monthly fee may include maintenance, monitoring, support, refinements and reasonable updates to keep the automation useful.

Automation services normally run for a minimum initial term of six months from acceptance, then continue on a rolling basis with 90 days written notice. Larger builds may carry a longer minimum term, always confirmed in writing before any build work starts.

6. Bespoke services and refunds

Because Brocklesby services are bespoke and built around each client’s workflow, refunds are assessed case by case.

Once a system is accepted and monthly service has begun, refunds are not automatic. Refund requests will consider the agreed scope, whether the service was delivered, whether support was provided and whether the issue could reasonably be fixed.

7. Cancellations

Cancellation terms are agreed in writing before billing begins and are set out in section 14 of the Terms of Service. Services normally run for a minimum initial term of six months from acceptance, then continue on a rolling basis with 90 days written notice.

If a client ends the agreement before the end of an agreed minimum term, the balance of the fees for that term becomes payable, less any costs genuinely saved. This is because Brocklesby charges no setup fee, so the cost of building and testing the system is absorbed into the monthly price and recovered over the term.

If a client cancels, Brocklesby may need to remove access, disable hosted workflows, transfer agreed documentation or provide a handover depending on the scope.

8. Failed or late payments

If a payment fails or becomes overdue, Brocklesby may contact the client to resolve it. Services may be paused if payment remains outstanding.

9. Changes to pricing

If the client requests additional automations, higher volume, more tools, deeper integrations or extra support, the monthly fee may need to change. Any material pricing change should be agreed before the additional work becomes chargeable.

10. Contact

For payment, cancellation or refund questions, contact max@brocklesby.ai.